CFPB: What you need to know if you were harmed by Wells Fargo

Posted by the CFPB.

If you were one of the thousands of people who incurred fees as a result of an unauthorized Wells Fargo account, the CFPB has ordered Wells Fargo to refund all of your money. Some payments have already been made; others will be sent in the coming months. Affected customers are not required to take action to get a full refund.

To read more about the details surrounding this enforcement action, read our press release.

What else can you do?

  • If you suspect that you had an unauthorized account opened, you should visit your local bank branch or call your financial institution.
  • If you are still having an issue, you can submit a complaint to the CFPB online or call us toll-free at (855) 411-2372.
  • Customers of Wells Fargo or any other bank or credit union should always closely monitor their accounts to make sure they don’t see unauthorized products or account activity.
  • It is also a good idea to periodically check your credit report. Get a free copy of your credit report at You can receive a free credit report from each nationwide credit reporting company once every 12 months.

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